Refund & Returns
Cancellation by Vedatman
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Cancellation by customer
If the order is cancelled by the customer before the product has shipped, we will refund the entire amount to customer account within 7 business days after cancellation. If the product has already shipped, the order can not be cancelled.
Returns & Replacements
Exchanges/Returns are accepted only in the rare cases listed below:
- The product is damaged or an incorrect item has been delivered.
- The product has expired on or before the date of delivery.
A full refund will be provided if the product is found to be adulterated, based on scientific evidence from a government-approved laboratory. The test must be conducted and the report shared with us within 7 days of receiving the product. Mere speculation about quality or purity of the products will not be a fit case for refund. Our products are prepared manually in small batches without any involvement of automated processes and machines. No two batches can be identical and thus aroma, flavour and colour of the products may vary from batch to batch. Refund will not be made merely on the basis of variation in the aroma, flavour or colour.
In case the product customer receives is found to be damaged or the product has expired by the time of delivery, he/she is entitled for replacement only. The replacement request should be supported by the video evidence. In the unlikely event that we deliver a wrong item, customer has the right to reject the delivery of the wrong item and he/she shall be fully refunded. Refund or replacement is not allowed if wrong item is ordered by the customer. The timeline for refund or replacement is as outlined below:
- In case of return request, once the product is received at our end, we will inspect the product and make decision accordingly. If the return request is approved, we will notify about the approval and the refunds will be processed and credited to the customer account within 7 business days after the receipt of products at our works.
- In the event of a replacement request, upon approval, the replacement product shall be dispatched from our facility within 1–2 business days from the date of receipt of the returned product and shall be delivered within next 6–7 business days.
If the products remains undelivered and returned to us by the shipping company on account of customer’s refusal to receive the product or due to the wrong address information or wrong mobile number provided by the customer at the time of placement of order or if it is returned due to his non availability, or for any other reason for which he/she is responsible, expenses incurred by us on account of packing & shipping charges for both too and fro journey will be deducted and the balance will be refunded to the customer account within 7 business days after the receipt of products at our works..
To be eligible for a return, the product must be in the same condition as at the time of dispatch, with all seals intact. Any return request must be raised within 24 hours of delivery. In the event of a return, it shall be the sole responsibility of the customer to repack the product securely in its original packaging, in the same condition as received, and to include the original invoice. The customer must ensure that the product is adequately and securely packed to eliminate the risk of damage or breakage during the return journey.
Video Evidence Guidelines (Mandatory):
To ensure transparency and eliminate any scope of doubt, the customer must record a clear, continuous, and unedited video while opening and inspecting the product. The video must meet the following conditions:
- The package must be shown from all sides and angles, including the top, bottom, seals, batch number, manufacturing date, and expiry date.
- The outer packaging, inner packaging, and seal must be clearly visible before opening.
- The video must clearly capture the moment of opening the seal without any cuts, pauses, or edits.
- After opening, the product inside must be shown clearly, including its appearance, texture, and container condition.
- Adequate lighting must be used so that all details are clearly readable and visible.
- The video should be recorded in one continuous shot to ensure authenticity and avoid any doubts or disputes.
Failure to comply with the above guidelines may result in the claim being rejected, as incomplete or unclear video evidence cannot be considered valid proof.
Transaction Failure / Payment Deducted Policy
In the event that a transaction fails but the payment amount is debited from the customer’s bank account or payment method, the amount will be automatically reversed by the respective bank or payment gateway. Such reversals are typically processed within 5–7 working days, depending on the bank or payment service provider.
If the amount is not credited within the above-mentioned timeframe, the customer is requested to contact us with the transaction reference number, payment screenshot, and order details for further assistance. We will coordinate with the payment gateway to help resolve the issue; however, we shall not be liable for delays caused by banks or third-party payment service providers.
We reserve the right to change or update this Policy at any time without any prior intimation to you. Any changes we make to this Policy in the future will be posted on this page. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.
To initiate request for refund or replacement write to us at- care@vedatman.in or whatapp at +91-9953180087, with image of original invoice and mentioning the reasons for initiating the request along with your address and contact number. You will get the call from our customer care with in 24 business hours and will be guided further.